His response again was very negative and condescending, he said (to the effect of) " are we mad that we would ruin our brand by sending you damaged or faulty goods", i replied "no brand sends faulty or damaged goods intentionally however it does occur". It is something which is normal and now expected. His response to this question is "NO CLAIMS", i asked once more further explaining why i am asking, as often the majority of brands often make mistakes with packing etc.
The question was if their i any missing pcs panels, faults or damages with any of the suits will the claim if arises be honoured. He asked for full payment upfront for the amount of around 5lacs which i was fine with however, i asked him a single question which infuriated him. I wanted to make an bulk order for wholesale, i received a call from a representative who has not provided his name. Ome of the worst customer service i have ever received from a professional company. Please before u are going to purchase any thing from them read this before Don’t buy from them. Main ne proof send kia lakin no she is not is not admitting kay us ke fault the wo mughy he jota kahy ja rahe the so I give up and decided not to order any thing from this iznik brand anymore. Pher wait after 4 days I recieve my parcel and there you go one dress was missing😡 I contact her on WhatsApp, she is so rude dumm lady doesn’t know anything she said no you order only 2 dresses from us 3 wala to sold out ho gia tha. Than I start wait again but after one week again I ask again about parcel then they said ok wait pher wait 2 days after she reply oh mam app ka parcel kahain or deliver ho gia tha ab wapis ia ha to hum kal app ko send karain gay. Then they send me email that your parcel is dispatched.they didn’t send me any tracking number. I recently order 3 dresses from them, they took my order confirmed it and after that disappear and when I asked them like after 29 days they didn’t answer and after few days they ask me the order number. There coustmer service is horrible they don’t know what they are doing.i thought it’s a huge brand they will more active and good bout I was wrong they torture you mentally. Otherwise no star at all This is my worst experience at All.
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